Kevin Baker

Kevin Baker

I help skilled nursing and senior living companies work smarter. Get 24/7 access to ALL your securely hosted and managed Skilled Nursing & Senior Living data metrics across ALL your devices.

The Top 10 Reporting Pain-points in the SNF Industry

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In my last post, I shared my experience with the SNF industry, both in-house and as a consultant. After working and consulting with SNFs of all sizes, I have concluded they all face similar pain points concerning their BI analytics. Here are my top 10:

DATA QUALITY – Have you been in a meeting where leaders are trying to hold each other accountable, but then the conversation just goes into data quality concerns because numbers don’t match?  When this happens, the meeting becomes a debate on whose numbers are “right” and not about the REAL issues.  DashboardHC uses OLAP Analysis Services to create one version of the truth by putting all of your data (financial, operational, clinical, and labor) into one data model so you can focus on the real problems.

FLEXIBILITY – You might not know what you want in regards to your data right away.  The industry is constantly changing with new regulations.  The ability to customize and quickly modify your reporting & data is critical to staying competitive.  DashboardHC is highly flexible so you can do ad hoc analysis and reporting.  You are not forced to look at your data in a certain way.

COMPLEXITY – Other tools that help manage data might have a lot of features, but I have found they quickly become too complex to be useful. In my experience, administrators long for simplicity (and they love Excel!) DashboardHC gives you the power & flexibility you need while keeping things as simple as possible.

TIME CONSUMPTION – I have always believed that an administrator’s primary focus should be on their people—patients, patient families, and employees.) If they are behind a desk preparing numbers, submitting forecasts, running reports, they are not where they should be to be most effective. DashboardHC takes care of that busy work and frees up administrators to focus on what they do best—taking care of their people.

MARKETABILITY – There is a narrowing of markets in the SNF industry—hospitals are choosing to partner with SNF providers based on their metrics and data. If you can’t easily show that to a hospital, you might struggle to make lasting connections. DashboardHC gets the right data to the administrator’s hands and allows them to better market their SNF to hospitals and doctors.

TURNOVER – Any SNF administrator knows that employee turnover is a huge concern. When someone who handles the data leaves the organization, it can be a huge headache to have their knowledge and workflow go with them. DashboardHC’s automated data systems reduce the risk of hiccups in services whenever an employee leaves.

HUMAN ERROR – Preparing data by hand invites all sorts of human errors. DashboardHC sidesteps this pitfall by automatically preparing data.

DELAYS – You have a new report that you want created, but your IT team has added it to their backlog.  With DashboardHC’s query builder, you can navigate your own data model and build charts on the fly.  IT can focus on what they do best and you can move on with your day with the data that you need.

PERFORMANCE – Many others systems and tools can be so frustratingly slow, you don’t even want to use them. When working with large data sets, having slow reports can be inevitable. With DashboardHC’sanalysis services’ tech stack, even the toughest reports are fast! We have developed an advanced caching system to make the performance even better.

COST – Developers and BI analysts cost money—lots of it. The average BI person makes between $80,000and $125,000 per year. That doesn’t include people to manage them, servers and software. After all of that time and money, it still might not deliver what your leaders need.  DashboardHC solves this, we bundle the tools with the service so you get a fractional data team at a lower cost than if you hired internally.

Did we miss anything? Let us know what your pain-points are!

DashboardHC was forged from the desire to let SNF operators of all sizes focus on what they do best — provide: great care for their patients & great experiences for their employees.
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